1. Acceptance of our General Conditions

SENSAI Solution (the Company or provider) invites all users of its SENSAI application to read the General Conditions of its use carefully. By using SENSAI, the User acknowledges having read these General Conditions and having accepted them. SENSAI Solution reserves the right to modify the General Conditions at any time; the User accepts them by using SENSAI. You are responsible for regularly checking these Conditions of Use to stay informed of any such modifications. If you continue to use SENSAI after changes are made to our General Conditions, you signify your acceptance of the new conditions. The date of the last update is displayed at the bottom of this page.

2. SENSAI License for Use

The following Conditions govern your use of SENSAI. This is a license agreement
(“Contract”) between you and SENSAI Solution. By accessing SENSAI, you
acknowledge having read, understood, and accepted the following General Conditions. In the event that you do not accept and no longer wish to be bound by these General Conditions, destroy your access codes and cease all further use of SENSAI.

2.1 Grant of License

SENSAI Solution grants you (or the organization for which you work) a non-exclusive license allowing you to access SENSAI for the design of custom pedagogical content, the management and organization of training paths, and the dissemination of training to learners during the period or session in which you connect. SENSAI Solution reserves all rights not expressly granted herein.

2.2 Ownership

SENSAI Solution is the holder of all rights, titles, and interests, including copyrights,
relating to the use of SENSAI. The copyrights on the individual programs available on SENSAI (the “Software”) used are the property of SENSAI Solution. Ownership of the software and all related property rights remain the property of SENSAI Solution. Pedagogical content developed by license holders belongs to the authors of the content.

2.3 Confidentiality

SENSAI Solution recognizes that it may receive confidential information from the user (“Confidential Information”) under this Contract. Confidential Information includes any information received from the user by SENSAI Solution that is either specified as confidential or would be considered confidential by a reasonable person, in light of the information and circumstances surrounding its disclosure. SENSAI Solution agrees to keep Confidential Information secret and agrees not to use it, except within the framework of services rendered under this Contract, and not to disclose it to anyone who does not need to know for the purposes of this Contract. “Confidential Information” does not include any information that is available to the public at the time of its disclosure.

2.4 Restrictions on Use and Transfer

You may only use the SENSAI license associated with your name and email address.
You may not:

• Rent or assign your SENSAI license;
• Transfer your SENSAI license;
• Copy or reproduce the SENSAI software;
• Modify, adapt, or create derivative products based on SENSAI;
• Or reverse engineer, decompile, or disassemble SENSAI.

3. Protection of Personal Information and Data

SENSAI Solution is committed to protecting your personal information in accordance
with Law 25 (Act modernizing legislative provisions as regards the protection of personal information – Quebec), the Personal Information Protection and Electronic Documents Act (PIPEDA – Canada), and the General Data Protection Regulation (GDPR – European Union).

3.1 Data Controller

SENSAI Solution inc. acts as the controller for the personal information collected via SENSAI. For any questions regarding the protection of your data, you can contact our Person Responsible for the Protection of Personal Information at: confidentialite@sensai-solution.ca.

3.2 Personal Information Collected

As part of providing our Services, we collect the following categories of personal information:

• Identification information: last name, first name, email address, job title, organization.
• Connection information: identifiers, passwords (encrypted), IP addresses, connection logs.
• Usage data: pages viewed, features used, session duration, interactions with the software.
• Technical data: browser type, operating system, screen resolution, time zone.
• Pedagogical content: training activities created, evaluations, learning results (for learners).
• Billing information: billing details, payment history (credit card information is processed by PCI-DSS certified third-party payment processors).

3.3 Purposes and Legal Bases for Processing

We use your personal information for the following purposes:

• Performance of the contract: providing access to SENSAI, managing your account, offering technical support, processing payments.
• Legal obligations: tax compliance, accounting record-keeping, responding to requests from competent authorities.
• Legitimate interests: improvement of our Services, fraud prevention, system security, anonymized statistical analysis.
• Consent: sending marketing communications (you can withdraw your consent at any time).

3.4 Data Retention

We retain your personal information only for the duration necessary for the purposes for which it was collected, in accordance with the following requirements:

• Active account data: for the entire duration of your subscription.
• Inactive account data: 12 months after the end of the subscription, unless a longer period is required by law.
• Billing data: 7 years in accordance with tax obligations.
• Connection logs and technical data: maximum 24 months.
• Upon expiration of these periods, your data will be securely deleted or irreversibly anonymized.

3.5 Data Sharing and Disclosure

SENSAI Solution does not sell your personal information. We may share your data only in the following circumstances:

• Service Providers: cloud hosting (AWS, Azure, Google Cloud), payment services, analysis tools, customer support providers (under strict confidentiality contracts).
• Legal Obligations: if required by law, court order, or to protect our legal rights.
• Business Transfer: in the event of a merger, acquisition, or sale of assets (under the same protection obligations).
• With your Consent: for any other disclosure, we will obtain your prior consent.

3.6 International Data Transfers

Your personal information may be transferred and processed in countries other than your country of residence, notably in Canada and the United States. These transfers are carried out in accordance with appropriate legal mechanisms:

• Standard contractual clauses approved by the European Commission (for GDPR transfers).
• Appropriate technical and organizational security measures.
• Compliance with data protection laws applicable in the destination country.

3.7 Security Measures

SENSAI Solution implements technical, physical, and administrative security measures to protect your personal information against loss, unauthorized access, disclosure, modification, or destruction, including:

• Encryption of data in transit (TLS 1.2 or higher) and at rest (AES-256).
• Role-based access controls and multi-factor authentication.
• Continuous monitoring and access logging.
• Regular backups and a disaster recovery plan.
• Regular penetration testing and security audits.
• Ongoing staff training on data protection.
• Strict password and access management policies.

3.8 Your Data Protection Rights
In accordance with Law 25, PIPEDA, and the GDPR, you have the following rights regarding your personal information:

• Right of access: to obtain confirmation that we are processing your data and receive a copy.
• Right of rectification: to correct any inaccurate or incomplete information.
• Right to erasure (“right to be forgotten”): to request the deletion of your data in certain circumstances.
• Right to restriction of processing: to restrict the use of your data in certain cases.
• Right to portability: to receive your data in a structured and commonly used format.
• Right to object: to object to the processing of your data for legitimate reasons.
• Right to withdraw consent: for processing based on consent.
• Right to lodge a complaint: with the Commission d’accès à l’information du Québec (CAI), the Office of the Privacy Commissioner of Canada, or the competent EU supervisory authority.

To exercise these rights, contact us at: privacy@sensaisolution.com. We will respond to your request within the timeframes prescribed by law (30 days for PIPEDA and Law 25, 1 month for GDPR, extendable if necessary).

3.9 Notification of Data Breaches

In the event of a security incident likely to cause serious harm, SENSAI Solution
undertakes to:

• Notify the competent authorities within 72 hours of becoming aware of the incident (in accordance with the GDPR).
• Inform the persons concerned as soon as possible when the incident presents a real risk of serious harm. 
• Document the incident and the corrective measures taken.
• Implement measures to mitigate impacts and prevent future incidents.

3.10 Cookies and Tracking Technologies

SENSAI uses cookies and similar technologies to ensure the functioning of the service and improve the user experience. You can manage your cookie preferences in your browser settings. For more information, consult our Privacy Policy on our website.

3.11 Minors

SENSAI is not intended for persons under the age of 16 (or the applicable minimum age depending on the jurisdiction). If we learn that we have collected personal information from a minor without appropriate parental consent, we will delete this information as soon as possible.

4. Disclaimer of Warranties

We provide SENSAI “as is” and “as available.” We offer no express warranty regarding SENSAI. We make no claims regarding loading time, service availability, or quality. To the extent provided by law, SENSAI and its license holders disclaim any implied warranty that SENSAI and all software, content, and services distributed on SENSAI are merchantable, of satisfactory quality, accurate, timely, fit for a specific purpose or need, or non-litigious. We do not guarantee that SENSAI will meet your requirements, be error-free, reliable, uninterrupted, or available at all times. We do not guarantee that the results obtained from the use of SENSAI, including support services, will be effective, reliable, accurate, and in accordance with your requirements. We do not guarantee that you will be able to access or use SENSAI (directly or through third-party networks) at times or locations of your choice. No information or advice, oral or written, given by a SENSAI representative shall create a warranty. Under the legislation of your country, the consumer may have rights other than those provided for by this contract, but these cannot vary depending on the jurisdiction in which the software is used.

5. Limitation of Liability

We are not liable for indirect, special, incidental, or exemplary losses or damages resulting from your use of, inability to use, or reliance on SENSAI. These exclusions apply to claims for loss of profit, loss of data, loss of goodwill, work stoppage, computer failure or malfunction, or any other commercial damage or loss, even if we knew or should have known of the possibility of such damage or loss. Because some provinces, states, or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in those provinces, states, or jurisdictions, our liability and that of our suppliers is limited to what is provided by law. Notwithstanding the foregoing, nothing in these General Conditions limits our liability in the event of fraud, gross negligence, intentional violation, or for any other element that cannot be excluded or limited under applicable laws.

6. Indemnities

You agree to defend, indemnify, and hold harmless SENSAI Solution, as well as our respective employees, subcontractors, officers, directors, and agents, from all liabilities, claims, and expenses, including attorney’s fees, arising from your use or misuse of SENSAI. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter that may be subject to indemnification by you, in which case you agree to cooperate with us in asserting available defenses.

7. Payments

Fees, pricing limits, and the effective dates of these Services are negotiated separately from the General Conditions. Services are billed in advance according to the billing period. No refund or credit for partial billing periods of service, upgrade/downgrade refunds, or refunds for unused billing periods will be granted. Granted credits are not carried over to the following billing period. Fees do not include taxes, levies, or duties imposed by tax authorities, and you are responsible for the payment of all such taxes, fees, or duties.

8. Cancellation, End of Subscription, or Termination

You may cancel or terminate your SENSAI subscription at any time preceding your next billing period, without justification. At the end of the current billing period, you will lose access to all SENSAI features as well as all data stored on our servers, unless otherwise specified. It is your responsibility to download or back up your data before cancellation. In accordance with your right to data portability, you may request a copy of your data before cancellation by contacting confidentialite @sensai-solution.ca. After cancellation, your personal information will be retained in accordance with Section 3.4 (Data Retention).

9. Force Majeure

The provider will be released from any liability towards the user in the event that the provider is unable to fulfill its obligations under this contract, in whole or in part, due to an event of force majeure, such as an earthquake, typhoon, flood, fire, war, pandemic, massive cyberattacks, or any other unpredictable and uncontrollable event in which the provider would have taken all appropriate measures to mitigate such a case.

10. Applicable Law and Jurisdiction

These General Conditions are governed by the laws of the province of Quebec and the applicable federal laws of Canada. Any dispute arising from these will be submitted to the exclusive jurisdiction of the courts of Montreal, Quebec, Canada. For users residing in the European Union, these General Conditions do not affect your rights as a consumer provided for by European Union law.

11. Modifications to the General Conditions

SENSAI Solution reserves the right to modify these General Conditions at any time. In the event of substantial changes affecting your rights regarding the protection of personal data, we will inform you by email at least 30 days before they take effect. Your continued use of SENSAI after the changes take effect constitutes your acceptance of the new conditions.

12. Contact

For any questions concerning these General Conditions or the protection of your personal data, please contact us:

SENSAI Solution inc.
Person Responsible for the Protection of Personal Information
Email: confidentialite@sensai-solution.ca
Website: www.sensai-solution.ca